1. Services Offered

What types of cleaning services are provided?

Maid Beyond Cleaning offers standard cleaning, deep cleaning, move-in cleaning, move-out cleaning, and office cleaning services.

Which areas are covered?
We serve clients in New Jersey, Pennsylvania, and Delaware.

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2. Scheduling

Is there a minimum contract or required number of services?

No minimum contract or commitment is required. Clients may schedule services as needed.

How far in advance should services be scheduled?

We recommend scheduling services at least seven (7) days in advance. However, appointments may be available on shorter notice, subject to availability.

3. Cancellations and Refunds

What is the minimum notice required to cancel or reschedule a service without penalty?

Cancellations or rescheduling requests must be made at least one (1) week in advance to avoid fees.

Are there cancellation fees or a refund policy?
Yes.
– Cancellations made less than 24 hours before the scheduled service are subject to a 100% charge.
– Cancellations made between 2 to 6 days before the scheduled service are subject to a 50% charge.

If there are concerns regarding the quality of service, clients must notify us within 24 hours. At our discretion, we may offer to re-perform the service or provide a discount or service credit.

Is there a charge if the client is not present at the time of service?
No. As long as the team has access to the property and the cleaning can be completed, there will be no additional fees or automatic cancellation.

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4. Payments

Which payment methods are accepted?
We accept Zelle, Venmo, Cash App, cash, and checks.

When is payment due? Payment is due within three (3) days after service completion.

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5. Quality Assurance and Liability

Do you guarantee the quality of your services?

Yes. If any area has not been cleaned properly, clients must notify us within 24 hours. We will make every reasonable effort to address and correct the issue.

Are you responsible for damage to personal property during cleaning?

We accept responsibility for any damage directly caused by our team.
However, we are not liable for damages to pre-existing issues, such as worn, broken, unstable, or improperly secured items (e.g., loose locks, cracked glass, unstable furniture).
Clients are encouraged to inform us in advance of any fragile or delicate items.

Are your staff members trained and trustworthy?
Yes. All employees are thoroughly trained and vetted to ensure professional conduct and service quality.

6. Privacy Policy

Do you collect client information through the website or other means?

Yes. We collect client information such as name, address, home size, and number of rooms through our website, by phone, or during in-person consultations.

Is client information shared with third parties?

No. All collected information is used strictly for internal purposes, including scheduling and service logistics. We do not share data with third parties.

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7. Website Usage
Does the website allow online booking?

No. The website is for informational purposes only. Online scheduling is not available at this time.

Do you use cookies or tracking tools on the website?
No. Our website does not utilize cookies or any form of tracking technology.

Is website content protected?
Yes. All content on the website—including text, logos, images, icons, and layout—is the exclusive property of Maid Beyond Cleaning.
Reproduction, distribution, or modification of any content without prior written consent is strictly prohibited.

8. SMS Terms And Conditions 

8.1 SMS For Consent Communication

The Phone Numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

8.2 Types of SMS Communications

If you have consented to receive text messages from Maid Beyond Cleaning, you may receive text messages related to: appointment reminders, conversational purposes, and scheduling appointments.

For Example: Hello Thank you for contacting Maid Beyond Cleaning, how can we help you? Reply Stop to opt-out at any time. Message and data rates may apply, for assistance, text Help or visit our maidbeyondcleaning.com/privacypolicy/ and maidbeyondcleaning.com/terms-and-conditions/

8.3 Message Frequency: Our SMS message frequency will be from 300 to 500 text messages daily across all users.

8.4 Potential Fees for SMS Messaging: Many carriers charge a fee for each message sent or received. This can vary depending on the carrier’s pricing structure and whether the message is sent domestically or internationally.

8.5 Opt-In Method: Customer will Opt-In for SMS messaging from Maid Beyond Cleaning through the form on the website,  maidbeyondcleaning.com/#contact-us, this agreement for SMS will not be shared with third parties for marketing purposes.

8.6 Opt-out: Customer will be able to opt out of SMS messaging from Maid Beyond Cleaning by replying STOP at any time to any received SMS message, once opted-out they will receive no further SMS communication. They can Opt back In at any time by replying START

8.7- Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at maidbeyondcleaning.com/#contact-us

Additional Options:

• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8.8- Standard Messaging Disclosures:

• Message and data rates may apply.

• You can opt-out at any time by texting “STOP.”

• For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.

• Message frequency may vary